Public Documentation
Answers about the Insitee AI widget, website crawl and indexed pages, dashboard setup, lead capture, Telegram and email notifications, pricing plans, billing, and technical/security topics.
Insitee is an AI website widget and dashboard platform that lets you create a project, crawl and index your website pages, and provide instant automated answers to visitors. It also helps you collect leads and review conversations in one place.
You install one widget script on your site, and a chat button appears for visitors. When someone asks a question, the widget sends the message to Insitee, which uses your indexed pages to generate a relevant answer and return it in the chat.
After you add your website in the dashboard, Insitee crawls available pages, extracts text content, and stores it as indexed pages in your project knowledge base. The AI then uses this indexed content to answer questions.
Insitee uses AI capabilities for chat responses. In practical terms, the widget behavior is similar to LLM-style conversation, but answers are grounded in your crawled website content.
Insitee supports most public websites where you can add a script snippet, including business websites, SaaS landing pages, agency sites, e-commerce stores, and documentation or service pages.
Yes. You can use Insitee with WordPress by adding the widget script in your theme footer, site settings, or a header/footer code plugin so it loads before the closing </body> tag.
Yes. You can install the widget code in your Shopify theme files or theme custom code area, then crawl your storefront pages so the AI can answer product and policy questions.
Yes. Tilda and Webflow are supported when custom code injection is available. Paste the widget snippet into the global custom code area and publish your site.
Yes. Insitee can index multilingual website content and, on supported plans, provide multi-language AI responses so visitors can ask questions in different languages.
The widget can respond in major languages when content is available in indexed pages. Language coverage depends on your site content and plan capabilities, with stronger multilingual support in higher plans.
Create a project in the Insitee dashboard, copy your widget script, and paste it into your website before </body>. Then publish your site and test the chat button on live pages.
Paste the code in your global site template or footer so it loads on all pages. The safest location is right before the closing </body> tag.
Usually yes. Most website builders and CMS tools provide a custom code field where you can paste the snippet without editing complex code.
Basic setup usually takes a few minutes: create project, add website URL, start crawl, insert script, and verify the widget. Full indexing time depends on website size.
Open your project in the dashboard and run crawl/indexing for your domain. Insitee will discover accessible pages and add them to your indexed pages list.
Pages may be missing if they are blocked by robots rules, behind login, not linked, rendered only client-side, or have crawl restrictions. Add internal links or manually add important URLs for indexing.
Yes. If automatic crawl misses a page, you can add specific URLs in the dashboard so they are included in indexed pages for AI retrieval.
Indexed content is updated when you run new crawls or re-indexing. If your website changes often, schedule regular re-scans to keep answers current.
Yes. You can re-scan and re-index your project whenever needed to refresh pages, include newly published content, and improve answer accuracy.
It works with many dynamic websites, but crawl quality depends on whether the final content is accessible to crawlers. Server-rendered or prerendered pages are typically indexed more reliably.
Use widget customization settings in your dashboard to update color/theme values. Save changes and reload your site to see the updated chat button and interface colors.
In supported widget customization options, you can choose or configure the launcher icon style. Availability depends on your plan and current widget settings.
Open your project settings and edit the widget greeting/welcome text. This message is shown when visitors open the chat widget for the first time.
In widget settings, update the assistant display name to match your brand. The new name appears in the chat header and conversation context where supported.
This is available in supported paid plans when branding controls are enabled. If your current plan does not show this option, upgrade or check plan availability in billing settings.
Yes. You can configure widget language behavior and multilingual responses depending on plan features and your indexed content languages.
Yes. The widget can typically be placed in common screen corners. Position options are managed in widget settings and applied to the installed script.
Yes. The widget is responsive and designed to work on mobile, tablet, and desktop screens so visitors can chat from any device.
Yes. Insitee supports branding customization such as name, colors, and appearance options in supported plans, helping the widget match your website style.
Yes. Each project/website can have its own widget configuration, so you can set different branding, messaging, and behavior per connected website.
Insitee uses AI retrieval over your indexed pages. It finds relevant website content from the crawl and generates a concise answer in the widget conversation.
If indexed content is insufficient, the assistant can return a fallback response, suggest contacting your team, or request lead details so you can follow up manually.
Yes. Insitee includes lead capture so the widget can request visitor details like name, email, and inquiry when appropriate.
Lead forms are presented inside chat flows. Visitors submit contact information, and the lead is saved to your dashboard for review and follow-up.
Yes. You can connect Telegram integrations and receive lead notifications in near real time when new leads are captured.
Yes. Email notifications are supported so your team can receive lead alerts and respond quickly.
Yes. The dashboard includes conversation records so you can review questions, AI responses, and lead context for quality control.
Insitee includes visitor-related views in the dashboard, helping you monitor interactions and track who engaged with the widget.
Yes. Conversation and lead data are stored in your account dashboard to support analytics, support workflows, and conversation review.
Accuracy depends on the quality and freshness of indexed pages. Re-crawling regularly, adding missing pages, and refining instructions improve AI answer quality.
Insitee offers four plans:
The following FAQ entries explain what is included in each plan.
Free includes 1 website, up to 10 indexed pages, up to 50 messages, basic AI chat, lead capture, and email support.
Starter includes 1 website, up to 100 indexed pages, basic AI chat, lead capture, and email support.
Pro includes 5 websites, up to 1,000 indexed pages, multi-language AI, lead capture, widget customization, and priority support.
Business includes unlimited websites, unlimited indexed pages, advanced AI instructions, lead capture, analytics, and priority support.
Plan limits apply: Free and Starter support 1 website, Pro supports 5 websites, and Business supports unlimited websites.
Yes, limits can vary by plan. Free includes up to 50 messages; higher plans provide larger usage capacity and broader scaling for traffic and conversations.
Yes. You can upgrade from the billing section in your dashboard to unlock more indexed pages, websites, and advanced features.
Yes. You can manage or cancel your subscription from billing settings, with access continuing according to your active billing period.
You can start with the Free plan to test core functionality. Additional trial or promo options may be available in selected campaigns.
Insitee applies standard security practices to protect account, widget, and dashboard data. As with any SaaS tool, users should also use strong credentials and proper access controls.
Insitee stores necessary project data such as indexed pages, conversation history, and leads so the widget can function and your team can manage follow-up.
Insitee works best on publicly accessible pages for crawl/indexing. Private or internal websites may require special access setup and can have indexing limitations.
The widget is designed to be lightweight. In most cases performance impact is minimal, especially when script placement follows installation recommendations.
No advanced coding is required for most users. Installation usually involves copying and pasting one script into your website or builder settings.
Yes. Insitee works with React and Next.js websites as long as the widget script is included in the rendered site layout and pages are crawlable/indexable.
Yes. You can use Insitee on websites with custom domains, and each connected domain can be crawled and managed as a project in your dashboard.
Yes, many users install the widget through Google Tag Manager by adding the script as a custom HTML tag and publishing it to the target site.
Insitee is designed to support GDPR-aware workflows, including data handling transparency and account controls. You should also configure your site consent and legal notices appropriately.
Yes. You can request account deletion and related data removal from account settings and the dedicated account deletion flow.
You can contact Insitee support using either option below.
For billing or account-related questions, include the email address connected to your Insitee account.
