Terms of Service

1. Introduction

These Terms of Service ("Terms") govern access to and use of Insitee, including the website, dashboard, AI widget, and related services.

Insitee provides tools to help businesses deploy an AI assistant on their websites, manage projects and pages, collect leads, and support multilingual conversations.

2. Acceptance of Terms

By accessing or using Insitee, you agree to be bound by these Terms. If you do not agree, you must not use the service.

If you use the service on behalf of a company or organization, you represent that you are authorized to accept these Terms on its behalf.

3. Description of Service

Insitee is a SaaS platform that allows users to create projects, connect website content, and deploy an AI-powered assistant widget.

Features may include dashboard and project management, page indexing, lead collection, multilingual AI responses, and related configuration tools.

4. User Accounts

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

You agree to provide accurate information and to keep your account details up to date.

5. Acceptable Use

You agree not to misuse the service. In particular, you must not:

• use the service for unlawful, fraudulent, abusive, or harmful activities;
• attempt to gain unauthorized access to systems, data, or accounts;
• interfere with the integrity, security, or performance of the platform;
• upload or process content that infringes third-party rights.

6. Subscription and Billing

Some features are provided under paid subscription plans. By subscribing, you agree to the applicable pricing, billing terms, and renewal conditions shown at checkout.

Fees are generally non-refundable except where required by law or explicitly stated otherwise.

7. Intellectual Property

Insitee and its related software, branding, and materials are owned by or licensed to the website owner and are protected by applicable intellectual property laws.

You retain rights to your own content. You grant Insitee the rights necessary to process that content for the purpose of providing the service.

8. AI-generated Responses Disclaimer

AI-generated responses may be inaccurate, incomplete, or not suitable for your specific situation. You are responsible for reviewing and validating responses before relying on them.

Insitee does not guarantee that AI output will always be correct, lawful, or fit for any particular purpose.

9. Service Availability

We aim to keep the service available and reliable, but uninterrupted or error-free operation is not guaranteed.

Maintenance, updates, security measures, or external factors may occasionally affect availability.

10. Limitation of Liability

To the maximum extent permitted by law, Insitee and the website owner will not be liable for indirect, incidental, special, consequential, or punitive damages, or for loss of profits, data, business, or goodwill.

Total liability for claims arising out of or related to the service is limited to the amounts paid by you for the service during the twelve (12) months before the event giving rise to liability.

11. Termination

You may stop using the service at any time. We may suspend or terminate access if you violate these Terms or if required for security, legal, or operational reasons.

Upon termination, your right to use the service ends, subject to any applicable legal obligations.

12. Privacy

Your use of Insitee is also governed by our Privacy Policy, which describes how information may be processed.

For account data removal, please review the Account Deletion page.

13. Changes to Terms

We may update these Terms from time to time. Updated Terms become effective when posted, unless a different effective date is stated.

Continued use of the service after changes are posted means you accept the updated Terms.

14. Contact Information

For questions about these Terms, please contact us using the details below.